6 Celtic-Themed Pieces That Customers Want Year-Round
The month of March brings a sea of green and St. Patrick’s Day, but Celtic-inspired styles are becoming more popular year-round. From couples honoring their Irish heritage with their wedding bands to customers who want a Claddagh ring to symbolize loyalty, love and friendship, Stuller has several styles in-stock and ready to ship.
When you say the words ‘Celtic jewelry’ a mental image of the trinity knot is likely the first thing that comes to mind. Our most popular Celtic ring styles feature some form of this design along with other interlocking knots. In many cases, the average person won’t know what to call the style, but will almost always be able to associate it with Ireland or Irish culture.
Find more of our favorites featuring the Claddagh symbol in our Centered In Faith religious look book.
Growing Up #StullerStrong
2020. It was a year with many challenges for all of us, to be sure. To name a few: COVID-19, quarantines, multiple hurricanes, ruined or postponed celebrations, a chaotic election, and the cherry on top? A cyber-attack. Looking back at it all, it is surreal. How could so much happen in one year? When you focus on the list of challenges we have faced, it’s almost overwhelming.
50 Years of Stuller
Something else happened this year, though. Stuller celebrated 50 years of incorporation. We had planned many little ways to celebrate with our teams, with our customers, and with our local community. Most of them were cancelled. You would think that this would really take the wind out of our sails because 50 years only comes around once. However, I actually think the alignment was “kismet.” Stay with me here.
This year I have truly learned what it means to be #StullerStrong. But it wasn’t COVID-19 that taught me, or the cyber-attack, or the multitude of other challenges that we faced. It was my teammates, our customers, and my family that truly taught me what it means to be #StullerStong.
To Our Employees: Thank You
The earliest days of the COVID-19 pandemic, when Stuller was forced to close are a blur, bleed into each other and my memory. I distinctly remember the moment I had to call my team in and let them know we were closing. Seldom seen tears threatened to fall. I felt helpless as their leader. I couldn’t answer any of their questions. I couldn’t tell them it was going to be okay because, at the time, I wasn’t sure. All I knew was that our leaders were working tirelessly and that we had never given up before– so why would we start now? My team, in that moment and ever since, showed up and went beyond any expectation I ever could have had. They reminded me in those moments, why we do what we do. It’s all about serving our customers.
Months into the pandemic, the company had adapted. Safety measures were in place from masks to hand sanitizer and social distance. We had learned how to thrive in our new normal. Then, during the busiest shopping weekend of the year, another event would bring Stuller to a stand-still: a cyber-attack.
That week, I broke down in tears sitting in my car. 2020 had finally broken me. After all we had overcome in 2020, this would be a challenge during a time when our customers need and rely on us the most. Admittedly, I had a true moment of hopelessness. But when I walked into the building the next morning, there was no doom and gloom, no “poor me.” In fact, people were moving faster than ever: hand-writing addresses on shipping labels, posting notes of encouragement to each other, taking orders from cell-phones, searching the building for extra head-sets for the call-center, delivering sugary treats for needed energy, passionately challenging the impossible and strategizing the insurmountable, smiling hello and drinking their 4th coffee of the morning after working past midnight in IT. Instantly, I knew I had been silly for doubting us for even a second. Because we do not give up at Stuller. We know what is important and we fight for it. At the end of the day, there are no job titles or departments at Stuller. There’s just, “How can I help you get that done? How can I get this engagement ring out for its promise date?” As the song goes, “the house don’t fall when the bones are good.” I have learned more about leadership, commitment, and strength in the past year than I have in the past 10.
To Our Customers: Thank You
While facing many of the same challenges we did here at Stuller, you continued to partner with us. Despite facing your own difficulties, you granted us patience and understanding as we tried to overcome our challenges. You reminded us why we do what we do with your personal stories of perseverance. You made us laugh with jokes about dum-dums and broken candy-canes (we’re working on it!). You granted us grace in our toughest moments. Most importantly, you continued to put your trust in us, whether it has been for one year or fifty. For this, I will forever be grateful. I am incredibly hopeful and excited about our one-of-a-kind industry’s future. As jewelers, we turn precious metals, diamonds, and gemstones into beautiful pieces that will go on to symbolize love, commitment, and family. It’s a tale as old and dependable as time. People have been celebrating special moments in their lives with jewelry for centuries and will continue to do so in the future through your artistry, professionalism, and partnership.
To My Dad: Thank You
I’ve seen you lead this company with passion and strength for years. Over the years, you have taught me so much about what it means to be a good person. You have instilled values in me that allow me to be proud of the woman I am at 30 years old. But today, I can also see you through a very different lens. Not just as the leader of our Stuller family, but of THE Stuller family – a family that can’t really be quantified – our employees and their families, our Lafayette community, our customers and their businesses, our industry peers. Tough decisions with no easy answer have had to be made. Watching you do it with calmness, compassion, hope, determination, and as always, a passion and deeply rooted love to the company, our employees, our industry, and our local community is something incredibly special. Proud. I’m so proud. And even though you hate being in the spotlight, here’s one more congratulations on Stuller’s 50th year. Stuller grew up from tackle boxes full of findings and sales calls in a Winnebago and today, we’re still rooted in the same heart, vision, and tenacity. That’s because of you. Special shout out to my Mom, who has spent many hours this holiday season working the sorter belt late into the night with us.
I don’t know what 2021 has in store and it really doesn’t matter. Whatever it is – I’m prepared. Why? Because I’m #StullerStrong. And it’s because of you.
Stuller Update on COVID-19
Dear Stuller Partner, We have been amazed and in awe of the multiple stories we’ve heard from a number of you regarding your Herculean efforts to get your business up and operating in ‘the new normal’. At Stuller, we have been laser focused on returning to full operational capabilities — while putting in place detailed and vigilant safety and wellness policies — in order to help you meet the challenges ahead. I’m happy to say that we’re fully back! In addition, we are pleased to announce that we will offer free shipping on all orders over $100 beginning today April 27, 2020, and lasting through Mother’s Day, May 10, 2020. Please click here to learn more. As we partner with you to rebuild our businesses together, we understand the value of every transaction. You can count on us to deliver the consistency and dependability that you’ve come to expect with a little lagniappe (a little extra) in every package.
Click below to see how our teams have been working hard behind the scenes to get up and running for you.
Danny Clark President Stuller Inc.
Stuller Update on COVID-19
Dear Stuller Partner,
Over the next few weeks, depending on your business location, markets will begin slowly reopening. We understand the multiple challenges this creates as you seek to balance the safety of your customers and employees with the desire to get your livelihood thriving again. At Stuller, we have been diligently preparing to meet your needs, whatever they may be. Our service levels have been fully restored in the following ways:
Phone services and Live Chat are operating from 8:00 a.m.-7:00 p.m. CDT. Please call us at 1-800-877-7777.
As always, Stuller.com is available for you 24 hours a day, 7 days a week.
Manufacturing services, including casting, metal fabrication, stone-setting, engraving and CAD/CAM, are restored and ready to assist.
Beginning today, April 20, we will be shipping your orders out on a daily basis, 5 days a week.
We are ready to accept and process your diamond and/or metal clean scrap, as we’re aware that gold markets have hit recent highs. We know that this may be valuable to you as you work to reignite your business. We also recognize that there’s a new normal that everyone is working towards. Our goal is to make it easy for you by providing the quality, speed, and service you’ve counted on from Stuller for 50 years.
Stuller Update on COVID-19
Dear Stuller Customer,
We trust this note finds you safe and well.
Like you, we are doing a lot of thinking, planning, and hoping that these next few weeks will create the space needed to reengage with each other. At Stuller, we have focused our efforts on a few critical areas in order to give us the best chance to support your needs, whatever they may be.
1.What we are doing for employees
Our top concern is ensuring the health and safety of our employees.
We made multiple process updates to deliver enhanced cleaning services and created more social distance between work stations.
We invested in PPE, such as masks for our employees, and began temperature checks upon entry into the facility.
We established a ‘work from home’ process for all jobs that can be completed from a home office.
For roles that cannot be completed from home, we established work shifts to keep the departments under ten employees at a time.
2. What we are doing for our customers
Our phone, chat, and Stuller.com services are running normal operating hours Monday-Friday from 8:00 a.m.-7:00 p.m. CDT.
This week, we are delivering in stock orders placed since our ‘stay at home’ proclamation began on March 23,2020.
Going forward, beginning April 14, 2020, we are shipping all in-stock items.
We are delivering our Mother’s Day brochure to all businesses operating at this time.
We are rebuilding our capabilities to ship made-to-order products and will be fully capable by May 4, 2020.
For 50 years, our passion has been serving you by providing quality, speed, and unmatched service. We cherish the relationships we have formed over the decades and are steadfastly committed to serving you in the decades to come. It’s impossible to imagine everything that you may need as your business begins to emerge from this crisis. Please reach out and let us know how we can help. You can count on us.
New information as Stuller Resumes Shipping In-Stock Items
Stuller Update on COVID-19
Dear Stuller Customer,
First and foremost we hope this note finds you and yours safe and sound. These are trying times and we are aware that you are operating, if able, under a difficult set of circumstances and we want to find new ways to help you. Beginning the week of Monday, April, 13th, 2020 we will resume shippingavailable in-stock items. In addition, we will begin to rebuild our capabilities to deliver custom and manufactured items, with plans of being fully capable by May 4th, 2020. For decades Stuller has prided itself on same day shipping with the quality and service you’ve grown to expect. We are operating with smaller teams as Louisiana continues to battle the virus. This will require us to use next day shipping as our “go-to’” on an interim basis. With that said, should you have the need for a same-day package, please let us know and we will make it happen.
We deeply appreciate your patience with us and we value your support over the decades. You can continue to place your orders via Stuller.com and our phone services, 1-800-877-7777, along with chat services are available during our normal operating hours from 8am-7pm CDT. In addition, we have created a Frequently Asked Questions list that you can use as a reference. You can find that on our Stuller blog.
The pandemic and its impact on individuals, communities, and businesses remains fluid. It seems like every twenty-four hours brings about a new set of circumstances that requires new decisions. Please know that we are actively seeking ways to support you. In the last two weeks, we have answered hundreds of inquiries and received huge support from you and your teams. Thank you for your words of encouragement and we will find a way together.
Stuller Update on COVID-19
Dear Stuller Customer,
Stuller has just completed the first week of a three week ‘stay at home’ proclamation delivered by the Louisiana Governor. It is our hope that following this proclamation and heeding the advice of the CDC that we will help slow the spread of Covid-19. We have numerous associates working from home and we are doing all we can to support you during these trying days, albeit in a limited fashion. Our scheduled re-open date is Monday, April 13th, 2020. This is a fluid situation and we will keep you informed of any changes in our status. We have been receiving orders from you and are looking forward to returning to our full capabilities as soon as we can.
We are passionate supporters of your business dreams and we will make every effort to partner with you along the way back. In the meantime please remember that you can place orders with us via stuller.com or by calling 800-877-7777. In addition, we have created a Frequently Asked Questions list based on what we’ve been asked multiple times in the last week. You can find that on our Stuller blog.
We take heart knowing that there will be brighter days ahead. The jewelry industry, our love and foundation, has seen everything by now. And through the centuries, the craftsmanship, the beauty, the sentimental value, and the flow of product throughout the world has continued. Thank you for your patience with us during this time and we look forward to serving you fully again in the near future.
Frequently Asked Questions during COVID-19 Closure
● What are Stuller’s operating hours?
Stuller has resumed normal operating hours and will be open from 8am to 7pm central time Monday through Friday.
● How will Stuller be contacting me regarding any questions about my order?
Stuller will be sending regular emails with updates and calling you on any questions regarding your order. Please make sure your contact information is up-to-date on your Stuller.com account by clicking here.
Fulfillment & Shipping / Delivery
● Are Stuller customers able to order and receive product?
YES! Login to Stuller.com or call 1-800-877-7777 and select option 1.
Stuller has resumed normal shipping operations including same-day shipping!
● What items will Stuller be able to fulfill?
Stuller has returned to normal business operations, but some of our “Made to Order” services have slightly extended lead times. The correct lead time by item will be reflected in the Estimted Due Date when ordering on Stuller.com.
● If my business is closed can you redirect my package or hold it?
Yes! You can login to your Stuller.com account and under your My Account settings select to Hold Shipments until a certain date. Or you can call 1-800-877-7777 and select option 3 to have your package re-routed or have us hold it until a later date.
● Will Stuller allow for drop ships to home addresses if businesses are closed?
We are advising customers to select the drop ship address option when placing an order to change your shipping address.
To help our Stuller First customers, we will honor the Stuller First shipping rate even if you elect to Drop Ship to a different address such as your home address during this time only.
● Will CADCAM still be taking custom orders?
Yes! Please Call (1-800-877-7777 ext 3804) or Chat with us online by selecting the Live CADCAM Chat function to get a quote on your custom order request. Once your quote has been accepted, we will process and let you know the production time to complete your order.
● If I return an item to Stuller, will someone be able to receive it?
Yes, we are processing returns at Stuller. We are strongly recommending that you start your return on our Returns page. We offer you the option to purchase a return from us or start the return process using your own return label. This is the most effective way to ensure timely processing of your return.
● The carrier attempted to deliver my package, but I was not there and now it was returned to Stuller. What happens next?
Stuller has sent out all packages that were returned to Stuller as undeliverable. If you turned on the “Hold Shipments” feature on your Stuller.com account, these packages are safely stored at Stuller until you are ready to receive your package. Please call 1-800-877-7777 option 3 if you have a question about a returned package.
Our Customer Finance team is available during normal business hours (8am to 7pm central daylight time) to answer any of your financial questions regarding your Stuller account. To reach them, please call 1-800-877-7777 and select option 4 or email them at email@example.com.
● If you are inquiring about making a payment, you can do so by one of the following ways:
–For the quickest and easiest way to pay your Stuller invoice, please login to your account on Stuller.com and select the Pay Bill option under the My Account tab. There you will be able to select open invoices and submit your payment.
–You can also mail a check to Stuller, Inc. at P.O. Box 87777, Lafayette, Louisiana 70598.
–Call the Customer Finance team during our current business hours from 8am to 7pm at 1-800-877-7777 and select option 4.
Conditional Review Items (Memo)
My items on conditional review (memo) are due back to Stuller.
● I sent back a memo item and it has not been processed yet. Will I be invoiced?
We have stopped the invoicing process for the memo items at this time. Stuller is processing returend memo items as soon as possible. For items that were out on conditional review during our closure we will automatically extend these to allow for our team to process in a timely manner.
● When will I be invoiced? We will resume invoicing when we are able to return to normal operations on May 11th.
● I would like to purchase an item on conditional review. Am I able to do that?
Yes! If you would like to purchase an item you have on conditional review, please feel free to Chat with us online, Call us at 1-800-877-7777, or email us at firstname.lastname@example.org.
As always, our Customer Care teams are here to help you! Call us at 1-800-877-7777, chat with us Live, or email us at email@example.com for assistance.
Stuller Update on COVID-19
Dear Stuller Customer,
For fifty years Stuller has, with joy, strived to serve our customers by delivering quality products, on time, and with friendly service. Our nation’s battle with Covid-19 has caused all of us as citizens to step back from our normal routines and focus on what we can do as individuals and businesses to defeat this virus.
The state of Louisiana has been placed under a “stay at home” proclamation from our governor and we will comply with that directive beginning today, March 23, 2020, at 5:00 pm. Due to this proclamation, Stuller will only be able to process and ship orders for in-stock items placed prior to 1:00 PM CDT today. This order will stay in place until April 12, 2020, and we hope to resume normal business operations on Monday, April 13, 2020.
We are rapidly working to fill all orders today and will be reaching out to you if there is a concern on a particular order. In addition, we are working through a number of operational challenges and will be communicating with you throughout the week as our plans evolve.
At this time, we remain committed to servicing your urgent needs through the phone and live chat. We will have a limited staff of Customer Care associates available from 10am – 5pm CT for general questions. Please visit stuller.com for further updates.
It is difficult for us to be unable to fully serve your account during this time. Our long term relationship with each of you is our most precious asset. We will stand tall at this moment and do the right thing for our country, our state, our industry, and our employees and with anticipation look forward to the day when we can serve you once again.