Important Stuller Update on Cyber-Attack Response (12/2)
Dear Stuller Customer,
We deeply appreciate your patience and support over the last 72 hours. At Stuller, we have worked day and night since the cyber-attack to fully restore processes and services that you count on every day to meet your customers’ needs. Moment by moment, we are getting closer.
We will begin bringing up our shipping systems tonight and anticipate meeting our committed-to delivery dates and lead times! Several customers experienced the dreaded ‘busy’ signal yesterday when calling to place an order. We had to urgently improvise a new method to receive calls, and we are still smoothing out the system. You can call us at 1-800-877-7777, utilize Stuller.com, or chat with us to place your orders. Thank you for your understanding.
At this time, we have no indication that your business information has been compromised. There is no need to replace your credit card on account. All credit cards are tokenized and encrypted and not housed at Stuller.
Packages received in the next few days may not have an invoice included with the order. We are rapidly working through this issue, and you can expect this to be resolved promptly. You can access your invoice on stuller.com once your order has shipped.
Our talented and dedicated teams are passionate supporters of your businesses. Rest assured we will not stop until we find a way to meet your every need.
President, Stuller Inc.