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Stuller Update on COVID-19

Dear Stuller Partner,
 
We have been amazed and in awe of the multiple stories we’ve heard from a number of you regarding your Herculean efforts to get your business up and operating in ‘the new normal’. At Stuller, we have been laser focused on returning to full operational capabilities — while putting in place detailed and vigilant safety and wellness policies — in order to help you meet the challenges ahead. I’m happy to say that we’re fully back! 
 
In addition, we are pleased to announce that we will offer free shipping on all orders over $100 beginning today April 27, 2020, and lasting through Mother’s Day, May 10, 2020. Please click here to learn more.
 
As we partner with you to rebuild our businesses together, we understand the value of every transaction. You can count on us to deliver the consistency and dependability that you’ve come to expect with a little lagniappe (a little extra) in every package. 

Click below to see how our teams have been working hard behind the scenes to get up and running for you. 


 
Danny Clark
President 
Stuller Inc. 




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Stuller Update on COVID-19

Dear Stuller Partner,

Over the next few weeks, depending on your business location, markets will begin slowly reopening. We understand the multiple challenges this creates as you seek to balance the safety of your customers and employees with the desire to get your livelihood thriving again. At Stuller, we have been diligently preparing to meet your needs, whatever they may be. Our service levels have been fully restored in the following ways: 

  1. Phone services and Live Chat are operating from 8:00 a.m.-7:00 p.m. CDT. Please call us at 1-800-877-7777.
  2. As always, Stuller.com is available for you 24 hours a day, 7 days a week.
  3. Manufacturing services, including casting, metal fabrication, stone-setting, engraving and CAD/CAM, are restored and ready to assist.
  4. Beginning today, April 20, we will be shipping your orders out on a daily basis, 5 days a week.

We are ready to accept and process your diamond and/or metal clean scrap, as we’re aware that gold markets have hit recent highs. We know that this may be valuable to you as you work to reignite your business. We also recognize that there’s a new normal that everyone is working towards. Our goal is to make it easy for you by providing the quality, speed, and service you’ve counted on from Stuller for 50 years.

Danny Clark
President
Stuller Inc.




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Stuller Update on COVID-19

Dear Stuller Customer, 

We trust this note finds you safe and well.

Like you, we are doing a lot of thinking, planning, and hoping that these next few weeks will create the space needed to reengage with each other. At Stuller, we have focused our efforts on a few critical areas in order to give us the best chance to support your needs, whatever they may be.

1. What we are doing for employees

  • Our top concern is ensuring the health and safety of our employees.
  • We made multiple process updates to deliver enhanced cleaning services and created more social distance between work stations.
  • We invested in PPE, such as masks for our employees, and began temperature checks upon entry into the facility.
  • We established a ‘work from home’ process for all jobs that can be completed from a home office.
  • For roles that cannot be completed from home, we established work shifts to keep the departments under ten employees at a time.

2. What we are doing for our customers

  • Our phone, chat, and Stuller.com services are running normal operating hours Monday-Friday from 8:00 a.m.-7:00 p.m. CDT.
  • This week, we are delivering in stock orders placed since our ‘stay at home’ proclamation began on March 23, 2020.
  • Going forward, beginning April 14, 2020, we are shipping all in-stock items.
  • We are delivering our Mother’s Day brochure to all businesses operating at this time.
  • We are rebuilding our capabilities to ship made-to-order products and will be fully capable by May 4, 2020.

For 50 years, our passion has been serving you by providing quality, speed, and unmatched service. We cherish the relationships we have formed over the decades and are steadfastly committed to serving you in the decades to come. It’s impossible to imagine everything that you may need as your business begins to emerge from this crisis. Please reach out and let us know how we can help. You can count on us.

Danny Clark
President
Stuller Inc.




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New information as Stuller Resumes Shipping In-Stock Items





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Stuller Update on COVID-19

Dear Stuller Customer,

 First and foremost we hope this note finds you and yours safe and sound. These are trying times and we are aware that you are operating, if able, under a difficult set of circumstances and we want to find new ways to help you. Beginning the week of Monday, April, 13th, 2020 we will resume shipping available in-stock itemsIn addition, we will begin to rebuild our capabilities to deliver custom and manufactured items, with plans of being fully capable by May 4th, 2020.  For decades Stuller has prided itself on same day shipping with the quality and service you’ve grown to expect. We are operating with smaller teams as Louisiana continues to battle the virus. This will require us to use next day shipping as our “go-to’” on an interim basis. With that said, should you have the need for a same-day package, please let us know and we will make it happen.

We deeply appreciate your patience with us and we value your support over the decades. You can continue to place your orders via Stuller.com and our phone services, 1-800-877-7777, along with chat services are available during our normal operating hours from 8am-7pm CDT.  In addition, we have created a Frequently Asked Questions list that you can use as a reference. You can find that on our Stuller blog.

The pandemic and its impact on individuals, communities, and businesses remains fluid. It seems like every twenty-four hours brings about a new set of circumstances that requires new decisions. Please know that we are actively seeking ways to support you. In the last two weeks, we have answered hundreds of inquiries and received huge support from you and your teams. Thank you for your words of encouragement and we will find a way together. 

Danny Clark
President
Stuller Inc.




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Stuller Update on COVID-19

Dear Stuller Customer,

Stuller has just completed the first week of a three week ‘stay at home’ proclamation delivered by the Louisiana Governor. It is our hope that following this proclamation and heeding the advice of the CDC that we will help slow the spread of Covid-19. We have numerous associates working from home and we are doing all we can to support you during these trying days, albeit in a limited fashion. Our scheduled re-open date is Monday, April 13th, 2020. This is a fluid situation and we will keep you informed of any changes in our status. We have been receiving orders from you and are looking forward to returning to our full capabilities as soon as we can.

We are passionate supporters of your business dreams and we will make every effort to partner with you along the way back. In the meantime please remember that you can place orders with us via stuller.com or by calling 800-877-7777.  In addition, we have created a Frequently Asked Questions list based on what we’ve been asked multiple times in the last week. You can find that on our Stuller blog.

We take heart knowing that there will be brighter days ahead. The jewelry industry, our love and foundation, has seen everything by now. And through the centuries, the craftsmanship, the beauty, the sentimental value, and the flow of product throughout the world has continued. Thank you for your patience with us during this time and we look forward to serving you fully again in the near future.

Danny Clark
President
Stuller Inc.




Danny Clark A Letter from our President header

Stuller Update on COVID-19

Dear Stuller Customer,

For fifty years Stuller has, with joy, strived to serve our customers by delivering quality products, on time, and with friendly service. Our nation’s battle with Covid-19 has caused all of us as citizens to step back from our normal routines and focus on what we can do as individuals and businesses to defeat this virus.

The state of Louisiana has been placed under a “stay at home” proclamation from our governor and we will comply with that directive beginning today, March 23, 2020, at 5:00 pm. Due to this proclamation, Stuller will only be able to process and ship orders for in-stock items placed prior to 1:00 PM CDT today. This order will stay in place until April 12, 2020, and we hope to resume normal business operations on Monday, April 13, 2020.

We are rapidly working to fill all orders today and will be reaching out to you if there is a concern on a particular order. In addition, we are working through a number of operational challenges and will be communicating with you throughout the week as our plans evolve.

At this time, we remain committed to servicing your urgent needs through the phone and live chat.  We will have a limited staff of Customer Care associates available from 10am – 5pm CT for general questions. Please visit stuller.com for further updates.

It is difficult for us to be unable to fully serve your account during this time. Our long term relationship with each of you is our most precious asset. We will stand tall at this moment and do the right thing for our country, our state, our industry, and our employees and with anticipation look forward to the day when we can serve you once again.

Danny Clark
President
Stuller Inc.




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We Are Here to Help: Stuller is Still Shipping

We are receiving inquiries about delivering packages to areas that may be closed due to COVID-19.

During this time, our shipping carriers such as FedEx and UPS are still in operation and we plan to continue to send out your orders as promised.  If you have made the decision to close your business as a result of the COVID-19 coronavirus or your local government has mandated a closure and you would like for us to hold your orders, we can set up your account to do so.  To request this, please call 800.877.7777 and select option 3.

Stuller is open and operational for all of your needs through our normal channels of chat, phone, and email.  To stay updated on Stuller’s action plans regarding the COVID-19 coronavirus, please visit Stuller.com and click on the banner at the top of the page.

 




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Stuller Update on COVID-19 Actions

Dear Stuller Customers,

At Stuller we value the long bond between our customers and associates. In the last two weeks we have undertaken a number of initiatives designed to protect the welfare of everyone connected through us in the jewelry industry.

As a business partner and employer, we understand how important it is for us to be able to serve and respond to multiple needs during this trying time. We are actively managing our supply chain, manufacturing lead times, and distribution capabilities and are ready to deliver the reliability that you count on us for. As long as the news continues to evolve at a rapid pace we will keep you informed as to our actions here at Stuller.

What We Are Doing: 

  • We have formed a COVID-19 task force to closely monitor information provided by the Centers for Disease Control (CDC), Louisiana Department of Health (LDH) as well as other federal, state, and local agencies.  We want to ensure our actions are consistent with the latest guidance provided by the CDC, LDH and other authorities.
  • We are encouraging proper hygiene among all Stuller associates and any visitors we may have. Hygiene reminders, containing CDC workplace recommendations, are also posted and on our video monitors throughout our facilities.
  • Hand sanitizer stations and wipes have been placed at all entry points and throughout our facilities.  We are also conducting a facility-wide air filter change and continuing to introduce fresh air into our workplace.
  • We are reducing associate travel to only those absolutely essential meetings.  Stuller customers and associates are encouraged to utilize video conferencing and other technologies to conduct/ attend off-premises meetings and conferences.  Internally, associate meetings are limited to no more than 10 attendees, with only necessary persons present.
  • If any associate or visitor displays symptoms of coronavirus they will be asked to leave the facility until they are cleared by a doctor to return.
  • Visitors to our facilities will be very limited.  Those admitted should be prepared to answer COVID-19 related questions before entry.  Those with heightened risk factors or displaying visible signs of sickness will not be able to enter the facility. If you have a planned visit to Stuller please check with your Stuller contact before making travel arrangements.

During this time of uncertainty, the safety and health of Stuller’s customers and associates, their families, communities, and vendors are our top priorities.  We believe remaining well-informed, taking proactive measures, and utilizing the latest advisories from the CDC, LDH, and the medical community are the best ways for us to minimize the impact of the virus. Our thoughts and prayers are with anyone affected by this disease.

We will continue to dedicate significant time and resources to monitor this evolving situation and protecting those we serve and employ.